:root {
  --green:#79e62f; --green-bright:#92f43e; --green-dark:#4dbb17; --green-soft:#effbe8;
  --ink:#18231d; --ink-2:#2a3930; --sidebar:#17231d; --sidebar-2:#213129;
  --bg:#f3f6f4; --card:#fff; --border:#dfe7e1; --muted:#6a776f;
  --red:#d53e49; --orange:#ef9d2b; --blue:#3778d5;
  --shadow:0 10px 32px rgba(24,45,32,.065); --shadow-strong:0 18px 60px rgba(19,40,27,.13);
}
*{box-sizing:border-box}
html{font-size:12px;min-height:100%}
body{margin:0;min-height:100%;font-family:"Segoe UI Variable","Segoe UI",Arial,sans-serif;font-size:12px;line-height:1.48;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}
a{color:inherit}button,input,select,textarea{font:inherit}small,.small,.muted{font-size:11px;color:var(--muted)}

.app{min-height:100vh;display:grid;grid-template-columns:248px minmax(0,1fr)}
.sidebar{position:sticky;top:0;height:100vh;padding:16px 14px 14px;background:linear-gradient(180deg,var(--sidebar),#111b16 100%);color:#fff;display:flex;flex-direction:column;overflow:auto;box-shadow:8px 0 35px rgba(15,29,20,.09);z-index:10}
.brand-panel{height:82px;background:#fff;border-radius:14px;display:flex;align-items:center;justify-content:center;padding:8px 11px;margin-bottom:22px;box-shadow:0 8px 24px rgba(0,0,0,.14);overflow:hidden}
.brand-panel img{display:block;width:100%;height:100%;object-fit:contain}
.nav-caption{padding:0 11px;margin:0 0 7px;color:#89998f;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.11em}
.downloads-caption{margin-top:22px}
.nav{display:grid;gap:4px}
.nav a{position:relative;display:flex;align-items:center;gap:11px;min-height:42px;padding:9px 11px;border:1px solid transparent;border-radius:10px;text-decoration:none;color:#d9e2dc;font-weight:600;transition:.18s ease}
.nav a:hover{background:rgba(255,255,255,.07);color:#fff;transform:translateX(2px)}
.nav a.active{background:linear-gradient(100deg,rgba(121,230,47,.19),rgba(121,230,47,.08));border-color:rgba(121,230,47,.24);color:var(--green-bright)}
.nav a.active:before{content:"";position:absolute;left:-14px;top:8px;bottom:8px;width:4px;background:var(--green);border-radius:0 5px 5px 0;box-shadow:0 0 13px rgba(121,230,47,.75)}
.nav .icon{width:23px;height:23px;border-radius:7px;display:grid;place-items:center;background:rgba(255,255,255,.07);font-size:15px;line-height:1}
.nav a.active .icon{background:var(--green);color:#14200f}
.compact-nav a{min-height:38px;font-weight:500;color:#bfcac3}
.sidebar-footer{margin-top:auto;padding-top:20px}
.support-card{padding:13px;border:1px solid rgba(121,230,47,.22);border-radius:12px;background:linear-gradient(145deg,rgba(121,230,47,.11),rgba(255,255,255,.035));box-shadow:inset 0 1px rgba(255,255,255,.04)}
.support-card-title{display:flex;align-items:center;gap:7px;color:#f1f6f3;font-weight:700;font-size:11px}
.live-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--green);box-shadow:0 0 0 4px rgba(121,230,47,.13)}
.support-hours{margin-top:7px;color:#becbc3;font-size:10px}.support-emergency{color:var(--green);font-size:10px;margin-top:2px}
.logout-link{display:flex;align-items:center;justify-content:center;gap:7px;margin-top:10px;padding:9px;border-radius:9px;color:#aebbb3;text-decoration:none;font-size:11px}.logout-link:hover{background:rgba(255,255,255,.06);color:#fff}

.content{min-width:0;min-height:100vh;padding:23px 30px 18px;display:flex;flex-direction:column}
.topbar{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:22px;padding:3px 1px}
.page-heading h1{font-size:22px;line-height:1.2;margin:2px 0 4px;letter-spacing:-.02em}.eyebrow{font-size:10px;letter-spacing:.12em;color:var(--green-dark);font-weight:800}
.topbar-actions{display:flex;align-items:center;gap:9px}
.server-state,.user-chip{height:40px;display:inline-flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--border);padding:5px 11px;border-radius:12px;box-shadow:0 4px 16px rgba(23,42,30,.035);white-space:nowrap}
.dot{width:8px;height:8px;border-radius:50%;background:#a9b4ad;display:inline-block}.dot.green{background:#36c456;box-shadow:0 0 0 4px #e3f8e6}.dot.red{background:var(--red);box-shadow:0 0 0 4px #fde7e9}
.avatar{width:28px;height:28px;border-radius:9px;display:grid;place-items:center;background:linear-gradient(135deg,var(--green),#a1f755);color:#17300d;font-size:10px;font-weight:800}

.grid{display:grid;gap:15px}.stats{grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:18px}
.card{background:var(--card);border:1px solid var(--border);border-radius:15px;box-shadow:var(--shadow);padding:18px;transition:box-shadow .2s ease,border-color .2s ease}
.card:hover{border-color:#d3dfd6;box-shadow:0 13px 36px rgba(24,45,32,.085)}
.stat{position:relative;min-height:126px;overflow:hidden;padding:18px 19px}
.stat:after{content:"";position:absolute;width:78px;height:78px;right:-26px;top:-25px;border-radius:50%;background:linear-gradient(135deg,rgba(121,230,47,.18),rgba(121,230,47,.02))}
.stat:before{content:"";position:absolute;left:18px;bottom:13px;width:28px;height:3px;border-radius:9px;background:var(--green)}
.stat strong{font-size:29px;line-height:1;display:block;margin:10px 0 8px;letter-spacing:-.04em}.stat .label{color:#526158;font-weight:700}.stat .small{font-size:10px}
.card-header{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}.card-header h2,.card h2{font-size:14px;margin:0;letter-spacing:-.01em}
[hidden]{display:none!important}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:36px;border:1px solid var(--border);border-radius:9px;background:#fff;color:var(--ink);padding:8px 13px;text-decoration:none;cursor:pointer;font-weight:700;box-shadow:0 3px 9px rgba(25,42,31,.035);transition:.16s ease}
.btn:hover{transform:translateY(-1px);box-shadow:0 6px 15px rgba(25,42,31,.08)}.btn.primary{background:linear-gradient(135deg,var(--green),#8eef3e);border-color:#68d324;color:#14240d}.btn.danger{background:var(--red);border-color:var(--red);color:#fff}.btn.dark{background:var(--sidebar);color:#fff;border-color:var(--sidebar)}.btn.small{font-size:10px;min-height:29px;padding:5px 9px}

.table-wrap{overflow:auto;border:1px solid #edf1ee;border-radius:11px}.table{width:100%;border-collapse:separate;border-spacing:0}.table th{text-align:left;font-size:10px;color:#718077;text-transform:uppercase;letter-spacing:.055em;background:#f8faf9;border-bottom:1px solid var(--border);padding:10px 11px;white-space:nowrap}.table td{padding:12px 11px;border-bottom:1px solid #edf1ee;vertical-align:middle}.table tbody tr:last-child td{border-bottom:0}.table tr:hover td{background:#fbfdfb}.ticket-link{color:#265d12;text-decoration:none}.ticket-link:hover{text-decoration:underline}.empty-state{text-align:center!important;color:var(--muted);padding:28px!important}
.badge{display:inline-flex;align-items:center;border:1px solid transparent;border-radius:999px;padding:4px 8px;font-size:10px;font-weight:750;background:#edf2ee;white-space:nowrap}.badge.high,.badge.urgent{background:#fff0dd;color:#935600;border-color:#f4d39f}.badge.emergency{background:#ffe4e6;color:#a71925;border-color:#f2bcc1}.badge.new{background:#e9f2ff;color:#205eaf;border-color:#c8dcf7}.badge.in_progress{background:#e9f9df;color:#347b17;border-color:#c6e9b2}.badge.resolved,.badge.closed{background:#edf1ef;color:#526058}

.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.form-grid .span-2{grid-column:span 2}
label{display:grid;gap:6px;font-weight:650}input,select,textarea{width:100%;min-height:38px;border:1px solid #cfdad3;border-radius:9px;background:#fff;padding:8px 10px;color:var(--ink);outline:none;transition:.15s ease}input:hover,select:hover,textarea:hover{border-color:#b8c7bd}input:focus,select:focus,textarea:focus{border-color:var(--green-dark);box-shadow:0 0 0 3px rgba(121,230,47,.16)}textarea{resize:vertical;min-height:112px}
input[type=checkbox],input[type=radio]{width:16px;min-height:16px;height:16px;accent-color:var(--green-dark)}label:has(>input[type=checkbox]){display:flex;align-items:center;grid-template-columns:none;font-weight:500}
.dropzone{border:2px dashed #b9c9be;border-radius:12px;text-align:center;padding:26px;background:linear-gradient(145deg,#fbfdfb,#f5faf6);color:var(--muted);cursor:pointer}.dropzone:hover,.dropzone.drag{border-color:var(--green-dark);background:#f2ffe9}
.alert{border-radius:11px;padding:11px 13px;margin:0 0 14px;border:1px solid;box-shadow:0 5px 18px rgba(28,45,34,.03)}.alert.success{background:#effbe8;border-color:#a8dd8b}.alert.danger{background:#fff0f1;border-color:#e9aeb3}.alert.warning{background:#fff8e8;border-color:#f1cd80}
.ai-box{border:1px solid #a7db89;background:linear-gradient(145deg,#f4fceb,#edf9e5);border-radius:14px;padding:16px;box-shadow:0 8px 24px rgba(64,126,26,.055)}.ai-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:9px}.ai-box ul{margin:8px 0;padding-left:19px}.ai-box hr{border:0;border-top:1px solid #cfe8c0;margin:12px 0}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:17px}.timeline{display:grid;gap:11px}.message{border-left:3px solid var(--border);padding:4px 0 4px 13px}.message.internal{border-color:var(--orange);background:#fffbf2;padding:11px;border-radius:0 9px 9px 0}.meta-list{display:grid;grid-template-columns:120px 1fr;gap:9px}.remote-box{background:linear-gradient(145deg,#202e26,#152019);color:#fff;border-radius:14px;padding:16px;box-shadow:var(--shadow-strong)}.remote-box .btn{margin-top:9px}.emergency-panel{display:none;background:#fff0f1;border:1px solid #e5a0a6;border-radius:11px;padding:14px}.collaborators{display:flex;flex-wrap:wrap;gap:7px}.person{background:#eef3ef;border-radius:999px;padding:6px 9px}.two-cols{display:grid;grid-template-columns:1fr 1fr;gap:16px}.ticket-number{font-weight:700;color:var(--muted)}

.auth-bg{min-height:100vh;display:grid;place-items:center;padding:30px;background:radial-gradient(circle at 18% 12%,rgba(121,230,47,.13),transparent 30%),radial-gradient(circle at 90% 82%,rgba(40,68,50,.08),transparent 30%),linear-gradient(145deg,#f5f8f6,#edf2ef)}
.auth-bg:before{content:"";position:fixed;inset:0;pointer-events:none;background-image:linear-gradient(rgba(48,70,56,.025) 1px,transparent 1px),linear-gradient(90deg,rgba(48,70,56,.025) 1px,transparent 1px);background-size:32px 32px}
.auth-card,.install-card{position:relative;width:min(540px,calc(100% - 24px));background:rgba(255,255,255,.97);border:1px solid #dce6df;border-radius:20px;box-shadow:0 25px 80px rgba(21,43,29,.14);padding:30px 34px;z-index:1}.install-card{width:min(760px,calc(100% - 24px))}
.auth-card:before,.install-card:before{content:"";position:absolute;left:34px;right:34px;top:0;height:4px;background:linear-gradient(90deg,var(--green),#a3f65c);border-radius:0 0 5px 5px}.auth-logo{width:330px;max-width:100%;height:88px;object-fit:contain;display:block;margin:0 auto 16px}.auth-card h1,.install-card h1{text-align:center;font-size:20px;margin:4px 0}.auth-card>.muted,.install-card>.muted{text-align:center;margin:4px 0 21px}.auth-card .btn.primary{min-height:42px}.auth-support{display:flex;justify-content:center;gap:8px 18px;flex-wrap:wrap;margin-top:17px;padding-top:14px;border-top:1px solid var(--border);color:var(--muted);font-size:10px}.auth-support strong{color:#386c21}

.modal-backdrop{display:none;position:fixed;inset:0;background:rgba(13,23,17,.62);backdrop-filter:blur(4px);z-index:50;place-items:center;padding:18px}.modal-backdrop.open{display:grid}.modal{width:min(570px,100%);background:#fff;border:1px solid var(--border);border-radius:16px;padding:21px;box-shadow:0 24px 80px rgba(0,0,0,.28)}.modal h2{margin:0 0 8px;font-size:16px}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:15px}
.content-footer{margin-top:auto;padding:22px 2px 2px;display:flex;justify-content:space-between;gap:12px;color:#829087;font-size:10px}.footer-support{display:flex;align-items:center;gap:8px}
.remote-popout{background:#141b17;color:#fff;min-height:100vh;padding:15px}.remote-live{border:1px solid #39483f;background:#050706;border-radius:12px;height:calc(100vh - 110px);display:grid;place-items:center;color:#9dafa3}.remote-bar{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.blink{animation:blink 1s infinite}@keyframes blink{50%{opacity:.35}}

@media(max-width:1050px){.app{grid-template-columns:82px 1fr}.sidebar{padding:13px 9px}.brand-panel{height:58px;padding:5px}.nav-caption,.nav a span:not(.icon),.support-card,.logout-link span:last-child{display:none}.nav a{justify-content:center;padding:8px}.nav a.active:before{left:-9px}.nav .icon{width:28px;height:28px}.downloads-caption{margin-top:16px}.logout-link{display:flex}.content{padding:20px}.stats{grid-template-columns:1fr 1fr}.ticket-layout{grid-template-columns:1fr}}
@media(max-width:680px){.app{display:block}.sidebar{position:static;height:auto;display:flex;align-items:center;gap:7px;overflow-x:auto}.brand-panel{flex:0 0 120px;margin:0 6px 0 0}.nav{display:flex}.nav a{min-width:42px}.compact-nav,.sidebar-footer{display:none}.content{padding:14px}.stats,.form-grid,.two-cols{grid-template-columns:1fr}.form-grid .span-2{grid-column:auto}.topbar{align-items:flex-start}.topbar-actions{flex-direction:column;align-items:flex-end}.server-state span{display:none}.server-state{padding:5px 9px}.user-chip>span:last-child{display:none}.page-heading h1{font-size:19px}.content-footer{flex-direction:column}.auth-bg{padding:14px}.auth-card,.install-card{padding:25px 20px}.auth-card:before,.install-card:before{left:20px;right:20px}}

/* CAROTICKET reference UI 1.1 */
:root{--page:#f4f7f5;--panel:#fff;--line:#dfe5e1;--text:#0d1511;--sub:#647068;--lime:#82f52b;--lime-dark:#51bd12;--nav:#0f1713;--nav-active:#232e28}
[data-theme=dark]{--page:#111713;--panel:#19211c;--line:#2d3932;--text:#f0f5f2;--sub:#9eaaa2;--bg:var(--page);--card:var(--panel);--ink:var(--text);--border:var(--line)}
[data-theme=dark] body{background:var(--page);color:var(--text)}[data-theme=dark] input,[data-theme=dark] select,[data-theme=dark] textarea{background:#111713;color:var(--text);border-color:#35423a}[data-theme=dark] .global-header,[data-theme=dark] .app-tabs{background:#141b17}[data-theme=dark] .global-search,[data-theme=dark] .icon-btn,[data-theme=dark] .server-pill{background:#1d2721;border-color:#35423a;color:var(--sub)}[data-theme=dark] .ticket-row:hover,[data-theme=dark] .message p{background:#202a24}[data-theme=dark] .table th,[data-theme=dark] .time-panel thead{background:#202922}[data-theme=dark] .auth-form-card,[data-theme=dark] .auth-page{background:#151d18}[data-theme=dark] .auth-story{background:#101612}
.app{grid-template-columns:245px minmax(0,1fr);background:var(--page)}
.sidebar{padding:13px 7px 16px;background:var(--nav);box-shadow:none}.brand{display:block;height:60px;padding:4px 7px;margin-bottom:17px}.brand img{width:190px;height:54px;object-fit:contain;object-position:left center}.sidebar-new{height:49px;margin:0 0 22px;display:flex;align-items:center;justify-content:center;gap:11px;border-radius:13px;background:var(--lime);color:#081008;text-decoration:none;font-weight:750;font-size:12px;box-shadow:0 8px 18px rgba(99,229,25,.19)}.sidebar-new:first-letter{font-size:22px}.nav-caption{padding-left:9px;color:#6e7872}.nav{gap:5px}.nav a{min-height:45px;border-radius:9px;padding:10px 11px;color:#b9c1bc;font-weight:500}.nav a.active{background:var(--nav-active);border-color:transparent;color:#fff}.nav a.active:before{display:none}.nav a.active .icon{background:transparent;color:var(--lime)}.nav .icon{background:transparent;font-size:17px;color:#aab4ae}.nav-count{margin-left:auto;min-width:22px;height:22px;border-radius:99px;display:grid;place-items:center;background:var(--lime);color:#0a1408;font-size:10px}.sidebar-footer{padding:0}.support-card{display:grid;gap:4px;margin:0 0 12px;padding:13px 11px;background:#151f1a;border-color:#2c3b33}.support-card strong{display:flex;align-items:center;gap:8px;font-size:11px}.support-card span{padding-left:20px;color:#87928b;font-size:10px}.profile-card{display:grid;grid-template-columns:36px 1fr 12px;align-items:center;gap:9px;padding:7px;color:#fff;text-decoration:none}.profile-card>span:nth-child(2){display:grid}.profile-card small{color:#7f8b84;font-size:10px}.profile-card .avatar{background:#e5ebe7;color:#35433b;border-radius:50%}
.workspace{min-width:0}.global-header{height:60px;padding:0 26px;display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:30}.global-search{width:min(530px,44vw);height:41px;display:flex;align-items:center;gap:12px;padding:0 12px;border:1px solid var(--line);border-radius:10px;background:#f7f9f8;color:#7b8680;text-align:left;cursor:pointer}.global-search span:nth-child(2){flex:1}.global-search kbd{padding:3px 6px;background:#fff;border:1px solid var(--line);border-radius:5px;font:10px inherit}.header-actions{display:flex;align-items:center;gap:8px}.server-pill{height:38px;display:flex;align-items:center;gap:7px;padding:0 11px;border:1px solid var(--line);border-radius:10px;background:#fff}.icon-btn{width:39px;height:39px;border:1px solid var(--line);border-radius:9px;background:#fff;cursor:pointer;font-size:17px;color:#637068}.header-avatar{width:37px;height:37px;border-radius:50%;display:grid;place-items:center;background:#18231d;color:#fff;font-size:10px;font-weight:800}.notification-btn{position:relative}.notification-btn b{position:absolute;right:-3px;top:-6px;min-width:17px;height:17px;border-radius:99px;background:#e9585f;color:#fff;font-size:9px;display:grid;place-items:center}.notification-btn b[hidden]{display:none}.app-tabs{min-height:0;display:flex;gap:3px;padding:0 25px;background:#fff;border-bottom:1px solid var(--line);overflow-x:auto}.app-tabs:has(.app-tab:nth-child(2)){min-height:40px;padding-top:5px}.app-tab{display:flex;align-items:center;gap:7px;max-width:260px;padding:7px 12px;border-radius:8px 8px 0 0;text-decoration:none;color:var(--sub);white-space:nowrap}.app-tab.active{background:var(--page);color:var(--text);font-weight:700}.app-tab button{border:0;background:none;color:inherit;cursor:pointer;font-size:16px}.content{display:block;max-width:1510px;margin:0 auto;padding:36px 38px 30px;min-height:calc(100vh - 60px)}
.page-intro{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin:0 0 27px}.page-intro h1{font-size:29px;line-height:1.15;margin:5px 0}.page-intro p{margin:0;color:var(--sub)}.eyebrow{font-size:10px;letter-spacing:.14em;color:var(--lime-dark);font-weight:800}.back-link{display:block;margin-bottom:8px;color:var(--lime-dark);text-decoration:none;font-weight:650}.ai-active{padding:7px 11px;border:1px solid #a8df88;border-radius:99px;color:#3b8f0d;font-size:10px}.btn.primary{background:var(--lime);border-color:var(--lime);box-shadow:0 5px 14px rgba(100,220,27,.13)}
.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:20px}.metric-card{min-height:114px;padding:18px;display:flex;align-items:flex-start;gap:14px;background:var(--panel);border:1px solid var(--line);border-radius:13px}.metric-icon{width:40px;height:40px;flex:0 0 40px;border-radius:10px;display:grid;place-items:center;background:#e8f9dc;color:#5bad23;font-size:17px}.metric-card.orange .metric-icon{background:#fff0df;color:#ef871b}.metric-card.blue .metric-icon{background:#e3f2ff;color:#3787c8}.metric-card.purple .metric-icon{background:#eee7ff;color:#8064e2}.metric-card>div{display:grid}.metric-card small{font-size:10px;color:var(--sub)}.metric-card strong{font-size:24px;line-height:1.2;margin:6px 0}.sla-alert{min-height:67px;margin:-7px 0 15px;padding:14px;display:grid;grid-template-columns:35px 1fr auto;align-items:center;gap:12px;border:1px solid #ffc589;background:#fff3e6;border-radius:12px;color:#7d3b08}.sla-alert>span{width:31px;height:31px;border-radius:8px;background:#f5a441;color:#fff;display:grid;place-items:center;font-weight:800}.sla-alert div{display:grid}.sla-alert small{color:#a26a3f}.sla-alert a{text-decoration:none;font-weight:700}
.panel{padding:0;background:var(--panel);border:1px solid var(--line);border-radius:14px;box-shadow:0 13px 34px rgba(23,38,28,.055);overflow:hidden}.panel:hover{border-color:var(--line)}.panel>header{min-height:82px;padding:18px 20px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.panel>header h2,.panel h2{margin:0;font-size:18px}.panel>header p{margin:5px 0 0;color:var(--sub)}.panel>header>a{color:var(--lime-dark);text-decoration:none;font-weight:700}.dashboard-columns{display:grid;grid-template-columns:minmax(0,1fr) 385px;gap:18px}.dashboard-side{padding:21px;text-align:center}.dashboard-side h3{font-size:14px}.dashboard-side>p{line-height:1.7;color:var(--sub)}.dashboard-side>.btn{width:100%}.solution-icon{width:64px;height:64px;margin:5px auto 24px;border-radius:19px;display:grid;place-items:center;background:var(--lime);font-size:28px;transform:rotate(-5deg)}.today-list{display:grid;gap:22px;margin-top:27px;text-align:left}.today-list span{display:grid;grid-template-columns:55px 1fr;gap:10px;color:var(--sub)}.today-list b{color:var(--text)}
.ticket-list{padding:0 9px}.ticket-row{min-height:70px;display:flex;align-items:center;gap:12px;padding:9px 10px;border-bottom:1px solid var(--line);text-decoration:none}.ticket-row:last-child{border-bottom:0}.ticket-row:hover{background:#f8faf8}.ticket-symbol,.ticket-rank{width:39px;height:39px;flex:0 0 39px;border-radius:10px;display:grid;place-items:center;background:#edf2ef}.ticket-rank{width:23px;height:23px;flex-basis:23px;font-size:10px}.ticket-main{min-width:0;flex:1;display:grid}.ticket-main strong{font-size:12px}.ticket-main small{margin-top:4px;color:var(--sub)}.ticket-flags{display:flex;align-items:center;justify-content:flex-end;gap:7px;flex-wrap:wrap}.ticket-flags>small{flex-basis:100%;text-align:right}.ticket-arrow{font-size:21px;font-weight:400}.badge{font-size:10px}.badge.ai{background:#effbe8;color:#438d15;border-color:#a9dc89}.badge.internal{background:#fff0d9;color:#8b550b}.service-strip{min-height:65px;margin-top:18px;padding:13px 18px;display:flex;align-items:center;justify-content:space-between;background:var(--panel);border:1px solid var(--line);border-radius:13px}.service-strip>span:first-child{display:grid;grid-template-columns:10px 1fr;column-gap:10px}.service-strip .live-dot{grid-row:1/3}.service-strip small{font-size:10px;color:var(--sub)}.service-strip>span:last-child{font-size:10px;color:var(--sub)}.service-strip b{color:var(--lime-dark)}.load-row{display:grid;grid-template-columns:31px 1fr 20px;align-items:center;gap:9px;margin:15px 0;text-align:left}.mini-avatar{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;background:#e2e8e4;font-size:10px}.load-row>span:nth-child(2){display:grid}.load-row b{font-size:10px}.load-row i{height:4px;margin-top:7px;background:#edf0ee;border-radius:9px}.load-row i:after{content:"";display:block;width:var(--load);height:100%;background:var(--lime);border-radius:9px}
.new-ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 275px;gap:18px}.ticket-form-panel{padding:0 24px}.form-section{padding:25px 0;border-bottom:1px solid var(--line)}.form-section:last-child{border-bottom:0}.section-title{display:flex;align-items:flex-start;gap:13px;margin-bottom:19px}.section-title>b{width:28px;height:28px;border-radius:8px;display:grid;place-items:center;background:var(--lime)}.section-title h2{font-size:18px}.section-title p{margin:4px 0 0;color:var(--sub)}.ticket-form-panel input,.ticket-form-panel select,.ticket-form-panel textarea{background:#f5f7f6}.ticket-form-panel textarea{min-height:150px}.segmented-label{gap:9px}.segmented{display:grid;grid-template-columns:repeat(3,1fr);border:1px solid var(--line);border-radius:8px;overflow:hidden}.segmented i{padding:10px;text-align:center;font-style:normal;font-weight:400}.segmented i.active{background:#e8fbdc;color:#4f9f20;box-shadow:inset 0 0 0 1px #80dd48}.ai-inline{display:flex;align-items:flex-start;gap:12px;padding:14px;background:#f5f7f6;border:1px solid var(--line);border-radius:10px}.ai-inline>span:nth-child(2){display:grid;flex:1}.ai-inline small,.ai-inline em{display:block;margin-top:4px;color:var(--sub);font-style:normal}.ai-square{width:35px;height:35px;flex:0 0 35px;border-radius:9px;display:grid;place-items:center;background:var(--lime);font-size:10px;font-weight:800}.remote-options{display:grid;grid-template-columns:repeat(3,1fr);gap:9px;margin-bottom:13px}.remote-options label{display:flex;padding:11px;border:1px solid var(--line);border-radius:9px}.remote-options label.active{border-color:#77d943;background:#effbe9}.remote-options label span{display:grid}.remote-options small{font-size:10px;color:var(--sub)}.audit-note,.security-note{margin-top:12px;padding:12px;display:flex;gap:11px;border:1px solid #b8dcf0;border-radius:9px;background:#edf8ff;color:#3c769b}.audit-note span,.security-note span{display:grid}.audit-note small,.security-note small{color:#66899f}.dropzone{min-height:130px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px}.form-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:17px}.new-ticket-side{display:grid;align-content:start;gap:14px}.info-card{padding:20px;text-align:center}.info-card.align-left{text-align:left}.info-icon{width:43px;height:43px;margin:0 auto 12px;border-radius:10px;display:grid;place-items:center;background:#e8f9dc;color:#4da518}.process-step{display:flex;gap:10px;margin:15px 0}.process-step>b{width:25px;height:25px;flex:0 0 25px;border-radius:50%;display:grid;place-items:center;background:#ebfadd;color:#4a9c1d}.process-step span{display:grid}.process-step small{font-size:10px;color:var(--sub)}
.ticket-heading{margin-bottom:19px}.ticket-heading>div{display:flex;align-items:flex-start;gap:13px}.ticket-heading h1{font-size:29px;margin:4px 0 9px}.ticket-heading .ticket-symbol{background:#fff0df}.ticket-page{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:18px}.ticket-center{display:grid;gap:15px}.ai-summary{padding:16px;display:flex;align-items:flex-start;gap:13px;border:1px solid #9bd879;border-radius:13px;background:#f4fdec}.ai-summary>div{flex:1}.ai-summary p{margin:7px 0}.panel-body{padding:18px 20px}.attachment-list{display:flex;gap:8px;flex-wrap:wrap;margin-top:20px}.attachment-list a{display:flex;gap:8px;padding:8px;border:1px solid var(--line);border-radius:8px;background:#f4f6f5;text-decoration:none}.attachment-list a>b{padding:6px;border-radius:6px;background:#e9fbdc;color:#4b9d1a;font-size:9px}.attachment-list a>span{display:grid}.attachment-list small{font-size:9px;color:var(--sub)}.message-list{padding:10px 20px}.message{display:grid;grid-template-columns:34px 1fr;gap:10px;border:0;padding:10px 0}.message>div>header{display:flex;justify-content:space-between}.message p{padding:10px;margin:5px 0;background:#f4f6f5;border-radius:8px}.message.internal p{background:#fff6e9}.reply-form{margin:5px 20px 18px;border:1px solid var(--line);border-radius:10px;overflow:hidden}.reply-form textarea{border:0;border-radius:0}.reply-form>div{display:flex;align-items:center;gap:9px;padding:8px;background:#f3f5f4}.reply-form .btn{margin-left:auto}.attach-btn{cursor:pointer}.time-panel table{width:100%;border-collapse:collapse}.time-panel th,.time-panel td{padding:10px 20px;text-align:left;border-bottom:1px solid var(--line);font-size:10px}.time-panel th{background:#f3f6f4;text-transform:uppercase}.time-total{text-align:right;padding:15px 20px}.time-total strong{margin-left:20px;color:var(--lime-dark);font-size:14px}.ticket-side{display:grid;align-content:start;gap:13px}.ticket-side>.panel{padding:17px}.ticket-side h3{margin:0 0 15px}.detail-card dl{margin:0}.detail-card dl>div{display:contents}.detail-card dt,.detail-card dd{padding:12px 0;border-bottom:1px solid var(--line)}.detail-card dt{float:left;clear:left;color:var(--sub)}.detail-card dd{text-align:right;margin:0}.control-card form,.team-card form,.remote-card form{display:grid;gap:10px}.control-card textarea{min-height:90px}.green-text{color:var(--lime-dark)}
.modal-backdrop.open{display:grid}.takeover-modal{text-align:center;max-width:470px}.modal-icon{width:58px;height:58px;margin:0 auto 15px;border-radius:15px;display:grid;place-items:center;background:var(--lime);font-size:25px}.modal-head{display:flex;justify-content:space-between;align-items:flex-start}.search-modal{max-width:720px}.search-modal>input{margin:15px 0 7px}.search-results{display:grid;max-height:420px;overflow:auto}.search-results>a{display:grid;grid-template-columns:40px 1fr auto;align-items:center;gap:10px;padding:10px;border-bottom:1px solid var(--line);text-decoration:none}.search-results>a>span:nth-child(2){display:grid}.search-results small{color:var(--sub)}.toast-stack{position:fixed;right:20px;bottom:20px;z-index:100;display:grid;gap:8px}.toast{min-width:300px;padding:13px 15px;display:grid;background:#162019;color:#fff;border-left:4px solid var(--lime);border-radius:9px;box-shadow:0 15px 45px rgba(0,0,0,.25);opacity:0;transform:translateY(15px);transition:.25s}.toast.show{opacity:1;transform:none}.toast span{color:#bdc8c1;font-size:11px}
.analytics-grid{display:grid;grid-template-columns:minmax(0,1fr) 385px;gap:18px}.bar-chart{height:265px;padding:45px 25px 25px;display:flex;align-items:flex-end;gap:9px}.bar-chart>i{position:relative;flex:1;height:var(--h);background:var(--lime);border-radius:6px 6px 0 0}.bar-chart>i>b{position:absolute;left:0;right:0;bottom:0;height:var(--h2);background:rgba(65,155,17,.35)}.category-panel>div{padding:9px 20px}.category-panel>div span{display:flex;justify-content:space-between;font-size:10px}.category-panel>div i{display:block;height:5px;margin-top:9px;background:#eef1ef;border-radius:9px}.category-panel>div i:after{content:"";display:block;width:var(--w);height:100%;background:var(--lime);border-radius:9px}.user-grid{display:grid}.user-grid article{display:grid;grid-template-columns:40px 1fr auto;align-items:center;gap:10px;padding:12px 18px;border-bottom:1px solid var(--line)}.user-grid article>div{display:grid}.user-grid small{color:var(--sub)}
.auth-page{min-height:100vh;background:#f5f7f6}.auth-shell{min-height:100vh;display:grid;grid-template-columns:minmax(380px,1fr) minmax(600px,1.15fr)}.auth-story{display:flex;flex-direction:column;justify-content:center;align-items:flex-start;padding:9vw;background:#f5f7f6}.auth-story>img{width:75px;height:75px;object-fit:contain;margin-bottom:20px}.auth-story h1{font-size:31px;line-height:1.12;margin:10px 0 18px}.auth-story p{max-width:440px;color:var(--sub);line-height:1.7}.auth-story ul{padding:0;list-style:none}.auth-story li{margin:14px 0}.auth-story li:before{content:"✓";margin-right:13px;color:var(--lime-dark);font-size:17px}.auth-form-card{align-self:center;width:min(580px,calc(100% - 40px));margin:30px auto;padding:29px;background:#fff;border:1px solid var(--line);border-radius:15px;box-shadow:0 18px 50px rgba(22,38,28,.08)}.auth-form-card h2{font-size:18px;margin:20px 0 4px}.signup-steps{display:flex;align-items:flex-start}.signup-steps span{display:grid;justify-items:center;font-size:10px;color:var(--sub)}.signup-steps b{width:25px;height:25px;border-radius:50%;display:grid;place-items:center;background:#f2f4f3;border:1px solid var(--line)}.signup-steps span.active{color:var(--lime-dark)}.signup-steps span.active b{background:var(--lime);border-color:var(--lime);color:#10200c}.signup-steps i{flex:1;height:1px;margin:12px 12px;background:var(--line)}.consent{display:flex!important;align-items:center}.security-note{border:0;background:#f5f7f6;color:#4aa617}.auth-switch{text-align:center}.auth-switch a{color:var(--lime-dark);text-decoration:none}.auth-theme{position:fixed;right:17px;top:17px}
@media(max-width:1100px){.metric-grid{grid-template-columns:1fr 1fr}.dashboard-columns,.analytics-grid{grid-template-columns:1fr}.dashboard-side{display:none}.new-ticket-layout{grid-template-columns:1fr}.new-ticket-side{grid-template-columns:1fr 1fr}.ticket-page{grid-template-columns:1fr}.ticket-side{grid-template-columns:repeat(2,1fr)}.auth-shell{grid-template-columns:1fr}.auth-story{display:none}.auth-form-card{margin:40px auto}}
@media(max-width:760px){.app{display:block}.sidebar{height:58px;position:sticky;top:0;display:flex;align-items:center;padding:5px 8px;overflow:visible}.brand{height:48px;width:125px;margin:0}.brand img{width:120px;height:45px}.sidebar-new{width:42px;height:42px;margin:0 5px}.sidebar-new span,.nav-caption,.sidebar-footer,.nav a span:not(.icon),.nav-count{display:none}.nav{display:flex}.nav a{min-width:40px;min-height:40px;padding:5px}.workspace{padding-bottom:67px}.global-header{top:58px;height:52px;padding:0 10px}.global-search{width:auto;flex:1}.global-search span:nth-child(2){display:none}.server-pill span{display:none}.server-pill{padding:0 8px}.app-tabs{padding-left:9px}.content{padding:22px 14px}.page-intro{align-items:flex-start}.page-intro h1{font-size:23px}.page-intro>.btn{font-size:0}.page-intro>.btn:first-letter{font-size:18px}.metric-grid{grid-template-columns:1fr 1fr;gap:8px}.metric-card{min-height:100px;padding:12px;gap:8px}.metric-icon{width:31px;height:31px;flex-basis:31px}.metric-card strong{font-size:20px}.ticket-flags{display:none}.service-strip{display:none}.new-ticket-side{display:none}.ticket-form-panel{padding:0 14px}.remote-options{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.form-grid .span-2{grid-column:auto}.ticket-side{grid-template-columns:1fr}.global-header .header-avatar{display:none}.auth-form-card{width:calc(100% - 20px);padding:20px}.toast-stack{left:10px;right:10px}.toast{min-width:0}.analytics-grid{display:block}.category-panel{margin-top:12px}}

.ai-settings-panel{margin-top:18px}.ai-settings-form{padding:20px}.ai-switch{display:flex!important;align-items:flex-start;gap:12px;padding:15px;border:1px solid var(--line);border-radius:11px;background:var(--soft)}.ai-switch input{width:18px;height:18px;margin-top:2px;accent-color:var(--lime)}.ai-switch span{display:grid;gap:4px}.ai-switch small{color:var(--sub);font-weight:400}.ai-settings-grid{display:grid;grid-template-columns:2fr 1fr;gap:13px;margin-top:17px}.ai-settings-grid .span-2{grid-column:1/-1}.ai-settings-actions{display:flex;justify-content:flex-end;gap:9px;margin:17px 0 10px}.ai-test-status{padding:10px 12px;border-radius:8px;background:var(--soft);color:var(--sub)}.ai-test-status.success{background:#eefbe6;color:#3d861c}.ai-test-status.danger{background:#fff0f0;color:#b52f36}
@media(max-width:760px){.app-tabs{display:none!important}.global-header{gap:6px}.global-search{min-width:42px}.header-actions{gap:5px}.server-pill{display:none}.icon-btn{width:36px;height:36px}.content{padding-top:17px}.ai-settings-grid{grid-template-columns:1fr}.ai-settings-grid .span-2{grid-column:auto}.ai-settings-actions{display:grid;grid-template-columns:1fr}.ai-settings-actions .btn{width:100%}.ai-settings-form{padding:14px}.ai-settings-panel>header{padding:15px}.page-intro{gap:10px}}

.brand,.profile-card{font:inherit;color:inherit;border:0;cursor:pointer;text-align:left}.profile-card{width:100%}.footer-info{position:fixed;left:208px;bottom:10px;z-index:35;width:24px;height:24px;border:1px solid #66736c;border-radius:50%;background:#18231d;color:#fff;font-weight:800;cursor:pointer}.info-modal{text-align:center;max-width:560px;padding:28px}.info-modal>img{width:min(390px,90%);height:100px;object-fit:contain}.info-modal p{line-height:1.7;color:var(--sub)}.info-modal dl{display:grid;grid-template-columns:1fr 1.5fr;text-align:left;border-top:1px solid var(--line);margin-top:20px;padding-top:14px}.info-modal dt{font-weight:800}.info-modal dd{margin:0;color:var(--sub)}.modal-x{position:absolute;right:14px;top:14px}.logout-modal{text-align:center;max-width:430px}.modal-actions{display:flex;justify-content:center;gap:10px;margin-top:20px}.customer-picker{grid-column:1/-1;justify-self:start;width:min(100%,760px);padding:12px 16px;display:flex;align-items:center;justify-content:flex-start;gap:18px}.customer-picker>div{display:flex;align-items:center;gap:12px}.customer-picker>div>span:last-child{display:grid}.customer-picker small{color:var(--sub)}.customer-picker .btn{margin-left:0;white-space:nowrap}.customer-results{display:grid;max-height:460px;overflow:auto;margin-top:10px}.customer-results>button{display:grid;grid-template-columns:38px 1fr;gap:10px;text-align:left;padding:12px;border:0;border-bottom:1px solid var(--line);background:transparent;color:var(--text);cursor:pointer}.customer-results>button:hover{background:var(--soft)}.customer-results>button>span:last-child{display:grid;gap:3px}.customer-results small,.customer-results em{font-style:normal;color:var(--sub);font-size:10px}.ai-manual-bar{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:13px 16px;margin-bottom:14px;border:1px solid #bde89f;border-radius:12px;background:#f4fced}.ai-manual-bar>span{display:grid}.ai-manual-bar small{color:#55714a}.analytics-toolbar{display:flex;align-items:center;gap:10px;padding:12px 15px;margin-bottom:16px;background:var(--card);border:1px solid var(--line);border-radius:12px}.view-switch{display:flex;border:1px solid var(--line);border-radius:9px;overflow:hidden}.view-switch a{padding:9px 16px;text-decoration:none;color:var(--sub);border-right:1px solid var(--line)}.view-switch a:last-child{border:0}.view-switch a.active{background:var(--lime);color:#17210f;font-weight:800}.analytics-toolbar .consent{margin-left:auto}.analytics-table{margin-bottom:16px}.analytics-table table{width:100%;border-collapse:collapse}.analytics-table th,.analytics-table td{padding:12px 16px;text-align:left;border-bottom:1px solid var(--line)}.analytics-table th{font-size:10px;text-transform:uppercase;color:var(--sub);background:var(--soft)}
@media(max-width:760px){.footer-info{left:auto;right:10px;bottom:76px}.customer-picker{align-items:flex-start;gap:10px}.customer-picker>div{align-items:flex-start}.customer-picker .btn{white-space:nowrap}.analytics-toolbar{flex-wrap:wrap}.analytics-toolbar .consent{margin-left:0;width:100%}.view-switch{flex:1}.view-switch a{flex:1;text-align:center;padding:9px 8px}.ai-manual-bar{align-items:flex-start;flex-direction:column}.ai-manual-bar .btn{width:100%}.info-modal dl{grid-template-columns:1fr}.info-modal dd{margin-bottom:10px}}

.brand,.profile-card{background:transparent!important}.brand-lockup{display:flex;align-items:center;gap:7px;background:transparent}.brand-lockup>img{width:43px!important;height:43px!important;object-fit:contain!important}.brand-lockup>span{display:grid}.brand-lockup strong{font-size:19px;color:#fff;letter-spacing:.2px}.brand-lockup strong b{color:var(--lime)}.brand-lockup small{font-size:8px;color:#9ba69f}.info-lockup{justify-content:center;margin:8px auto 18px}.info-lockup>img{width:62px!important;height:62px!important}.info-lockup strong{font-size:29px;color:var(--text)}.info-lockup small{font-size:10px}.segmented-field{border:0;padding:0;margin:0}.segmented-field legend{font-weight:700;margin-bottom:7px}.segmented label{position:relative;flex:1;padding:0!important}.segmented label input{position:absolute;opacity:0}.segmented label span{display:block;padding:11px;text-align:center;border-right:1px solid var(--line);cursor:pointer}.segmented label:last-child span{border:0}.segmented label:has(input:checked) span{background:#eafbdd;color:#4aa414;box-shadow:inset 0 0 0 1px #72dd38}.ticket-filter{display:flex;gap:5px;margin:0 0 14px}.ticket-filter a{padding:9px 18px;border:1px solid var(--line);border-radius:9px;background:var(--card);color:var(--sub);text-decoration:none}.ticket-filter a.active{background:var(--lime);color:#12200e;font-weight:800}.screenshot-help{border:0;background:none;color:var(--lime-dark);padding:10px 0;cursor:pointer;text-align:left}.help-modal{max-width:620px}.help-modal ol{padding-left:23px}.help-modal li{margin:13px 0;line-height:1.55}.remote-secret{display:grid;gap:8px;margin:8px 0;padding:10px;background:var(--soft);border-radius:9px}.remote-secret label,.remote-secret label span{display:flex;align-items:center;justify-content:space-between;gap:8px}.remote-secret button{border:1px solid var(--line);background:var(--card);border-radius:6px;padding:5px 8px;cursor:pointer}.management-form{padding-bottom:18px;margin-bottom:16px}.management-form form{padding:0 18px}.customer-admin-list{display:grid;gap:12px;padding:14px}.customer-admin-list article{padding:15px;border:1px solid var(--line);border-radius:11px;background:var(--soft)}.customer-actions{display:flex;justify-content:flex-end;align-items:center;gap:8px;margin-top:10px}.customer-actions .badge{margin-right:auto}
.web-device-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(360px,1fr));gap:14px}.web-device-card{padding:17px;border-left:4px solid #303b34}.web-device-card.online{border-left-color:#55d916}.web-device-card header{display:flex;align-items:flex-start;justify-content:space-between}.web-device-card h2{margin:0}.web-device-card header p{margin:4px 0;color:var(--sub)}.device-meta{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:13px 0}.device-meta span{display:grid;padding:9px;background:var(--soft);border-radius:8px}.device-meta b{font-size:9px;text-transform:uppercase;color:var(--sub)}.device-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.device-actions form{margin:0}.device-update-state{display:inline-flex;align-items:center;min-height:36px;padding:8px 13px;border:1px solid var(--line);border-radius:9px;font-weight:750}.device-update-state.current{color:#2c7b16;background:#effbe9;border-color:#b9e8a4}.device-update-state.required{color:#9b2c22;background:#fff0ee;border-color:#f2b8b2}.device-update-state.unknown{color:var(--sub);background:var(--soft)}.device-settings{margin-top:13px;border-top:1px solid var(--line);padding-top:10px}.device-settings summary{cursor:pointer;font-weight:700}.device-settings form{margin-top:12px}.device-ticket-modal{max-width:780px;max-height:88vh;overflow:auto}.ticket-modal-meta{display:flex;gap:8px;margin-bottom:12px}.ticket-modal-meta span{padding:6px 9px;background:var(--soft);border-radius:7px}.ticket-modal-description,.ticket-modal-messages{padding:14px;border:1px solid var(--line);border-radius:10px;margin:10px 0}.ticket-modal-messages article{padding:10px 0;border-top:1px solid var(--line)}.ticket-modal-messages article header{display:flex;justify-content:space-between}.ticket-modal-messages article p{padding:10px;background:var(--soft);border-radius:8px}.device-ticket-modal textarea{min-height:100px}
.notification-enable{white-space:nowrap;border-color:#b9dda3;color:#3b8e13}.header-download{white-space:nowrap;text-decoration:none;color:var(--text);background:var(--card)}.header-download .download-arrow{color:#55c91e;font-size:16px}.notification-modal{max-width:590px}.notification-choice{display:flex;gap:12px;padding:16px;border:1px solid var(--line);border-radius:12px;background:var(--soft)}.notification-choice>span{display:grid;gap:3px}.notification-choice small,.change-item small{display:block;color:var(--sub);font-size:10px}.notification-status{margin-top:10px;color:var(--sub)}.ticket-created-notifications{padding:14px;border:1px solid #c8eab5;border-radius:12px;background:#f4fced;text-align:left}.change-list,[data-change-list]{display:grid;gap:7px;margin:12px 0}.change-item{padding:9px 11px;border-radius:8px;background:var(--soft);text-align:left}.customer-picker.needs-selection{border:2px solid #e95656;animation:caroAttention 1.25s ease-in-out infinite}.customer-picker.has-selection{border:2px solid #6edb32;background:#f5fced}.invalid-blink{outline:2px solid #ed4c4c!important;outline-offset:3px;animation:caroAttention .9s ease-in-out infinite}.upload-title{align-items:center}.upload-title .screenshot-help{margin-left:12px;padding:9px 12px;border:1px solid #9edb7a;background:#f4fced}.remote-card [data-remote-download],.remote-download-btn{background:var(--lime);border-color:var(--lime);color:#13200d;font-weight:400}.modal-icon.success{background:#e7fbd9;color:#48b316}@keyframes caroAttention{0%,100%{box-shadow:0 0 0 0 rgba(231,57,57,.08)}50%{box-shadow:0 0 0 5px rgba(231,57,57,.2)}}
.download-grid{display:grid;grid-template-columns:repeat(2,minmax(220px,1fr));gap:16px;margin-top:18px}.download-card{padding:20px;border:1px solid var(--line);border-radius:14px;background:var(--soft);display:flex;flex-direction:column;align-items:flex-start;gap:10px}.download-card h3,.download-card p{margin:0}.download-card p{min-height:54px;color:var(--sub)}.download-icon{font-size:28px;color:#55c91e}.auth-support-download{display:block;margin-top:14px;text-align:center;text-decoration:none}.downloads-page .security-note{margin-top:20px}
.program-login-panel{margin-top:18px}.program-login-content{padding:18px}.program-token-form{display:flex;align-items:end;gap:10px}.program-token-form label{flex:1}.token-list{display:grid;gap:8px;margin:14px 0}.token-list article{display:flex;align-items:center;justify-content:space-between;padding:11px;border:1px solid var(--line);border-radius:9px}.token-list article>span:first-child{display:grid}.token-list small{color:var(--sub)}.program-login-panel code{display:block;overflow:auto;margin:8px 0;padding:10px;background:var(--soft);border-radius:7px}.program-login-panel pre{white-space:pre-wrap;background:var(--soft);padding:12px;border-radius:8px}
@media(max-width:1050px){.notification-enable{font-size:0;padding:9px}.notification-enable:first-letter{font-size:14px}.header-download span,.server-pill span{display:none}}
@media(max-width:760px){.global-header{gap:6px}.notification-enable{display:none}.header-download{padding:8px}.upload-title{flex-wrap:wrap}.upload-title .screenshot-help{margin:8px 0 0 12px}.customer-picker{flex-direction:column}.customer-picker .btn{width:100%}}
@media(max-width:760px){.download-grid{grid-template-columns:1fr}.download-card p{min-height:0}}
@media(max-width:760px){.segmented label span{padding:9px 4px}.ticket-filter a{flex:1;text-align:center;padding:9px 5px}.customer-actions{align-items:stretch;flex-direction:column}.customer-actions .badge{margin:0}.remote-secret label{align-items:flex-start;flex-direction:column}.remote-secret label span{width:100%}}
.remote-launch-btn{display:flex!important;align-items:center;justify-content:center;gap:8px;width:100%;margin-top:8px}
.remote-launch-btn img{width:22px;height:22px;object-fit:contain}
.remote-launch-note{display:block;margin-top:7px;color:var(--sub);line-height:1.4}
.totp-setup{align-items:center;gap:22px}.totp-setup canvas{width:225px;height:225px;max-width:100%;flex:0 0 auto;border:10px solid #fff;border-radius:10px;box-shadow:0 1px 8px rgba(20,40,28,.15)}.totp-setup span{min-width:0}.totp-setup code{display:inline-block;max-width:100%;overflow-wrap:anywhere;margin-top:5px}@media(max-width:620px){.totp-setup{align-items:flex-start;flex-direction:column}.totp-setup canvas{align-self:center}}
.technician-summary{display:flex;align-items:center;gap:14px;flex-wrap:wrap;width:100%;padding:4px 0}.technician-contact{display:flex;flex:1 1 280px;min-width:220px;flex-direction:column;gap:3px}.technician-contact strong{font-size:16px}.technician-contact small{color:var(--muted)}.technician-summary-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.technician-summary-actions form{margin:0}.customer-admin-list article>.technician-summary+form{margin-top:14px}
.remote-group-create{display:flex;gap:12px;align-items:end;margin:16px 0 20px}.remote-group-create label{flex:1}.remote-access-list{display:grid;gap:12px}.remote-access-group,.remote-access-device{border:1px solid var(--line,#dce3de);border-radius:12px;background:var(--panel,#fff);overflow:hidden}.remote-access-group>summary,.remote-access-device>summary{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:14px 16px;cursor:pointer;list-style:none}.remote-access-group>summary::-webkit-details-marker,.remote-access-device>summary::-webkit-details-marker{display:none}.remote-access-group>summary span,.remote-access-device>summary>span:last-child{color:var(--muted,#66736b);font-size:12px}.remote-access-device>summary>span:first-child{display:grid;gap:3px}.remote-access-device>summary small{font-weight:400;color:var(--muted,#66736b)}.remote-permission-form{padding:16px;border-top:1px solid var(--line,#dce3de);display:grid;gap:14px}.permission-effective{padding:9px 12px;border-radius:9px;background:color-mix(in srgb,var(--primary,#70e22d) 14%,var(--panel,#fff));border:1px solid color-mix(in srgb,var(--primary,#70e22d) 42%,var(--line,#dce3de));font-size:12px;font-weight:700;color:var(--text,#1b241f)}.remote-tech-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:8px}.remote-tech-grid label,.remote-access-modes label,.remote-all{display:flex;align-items:flex-start;gap:9px;padding:10px 12px;border:1px solid var(--line,#dce3de);border-radius:9px}.remote-tech-grid label:has(input:checked){border-color:var(--primary,#70e22d);background:color-mix(in srgb,var(--primary,#70e22d) 9%,var(--panel,#fff))}.remote-tech-grid label:has(input:disabled){opacity:.78}.remote-tech-grid span{display:grid}.remote-tech-grid small{color:var(--muted,#66736b)}.remote-access-modes{display:flex;flex-wrap:wrap;gap:8px}.remote-device-list{display:grid;gap:9px;padding:0 14px 14px}.remote-access-device{background:var(--soft,#f5f8f6)}@media(max-width:700px){.remote-group-create{display:grid}.remote-access-group>summary,.remote-access-device>summary{align-items:flex-start;flex-direction:column}.remote-tech-grid{grid-template-columns:1fr}}
@media print{.sidebar,.global-header,.app-tabs,.no-print,.footer-info{display:none!important}.workspace,.content{margin:0!important;padding:0!important;width:100%!important}.card{box-shadow:none!important;border:1px solid #bbb!important}}
.duty-grid{display:grid;gap:10px;grid-template-columns:repeat(7,minmax(150px,1fr));overflow:auto}.duty-grid-day{grid-template-columns:1fr}.duty-grid-month{grid-template-columns:repeat(7,minmax(130px,1fr))}.duty-day{min-height:180px;border:1px solid #dce5df;border-radius:12px;padding:10px;background:#fafcfb}.duty-day>header{display:flex;justify-content:space-between;margin-bottom:8px}.duty-event{padding:8px;margin:6px 0;border-radius:8px;display:flex;flex-direction:column;border-left:5px solid}.duty-event.regular{background:#e9f8df;border-color:#69d72c}.duty-event.emergency{background:#ffe1ed;border-color:#e84082}.duty-event.vacation{background:#e3efff;border-color:#3786df}.link-danger{border:0;background:none;color:#b42318;padding:2px 0;text-align:left;cursor:pointer}.settings-row{display:grid;grid-template-columns:1.2fr 1.5fr 1fr 1fr auto;gap:12px;align-items:center;padding:10px 0;border-bottom:1px solid #e4ebe6}.inline-form{display:inline-block;margin-left:8px}
.participant-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid #e4ebe6}.participant-row span{display:flex;flex-direction:column}.participant-row small{color:#68776e}